Terms and Conditions of Use of Amico Fido

The service is provided by:

Pietro Petrocchi Maestri Comacini 29B, Morbio Inferiore, 6834, Switzerland – pietropetrocchi@protonmail.com –

These Terms apply to the use of the Amico Fido application (iOS and Android) and the amico-fido.com website.

By accessing or using the service, the user declares that they have read, understood and accepted these Terms and the Privacy Policy. In case of substantial changes, the user may be invited to re-accept the Terms; continued use after the change constitutes acceptance of the new conditions.

The service is intended for persons who:

- meet the minimum age required by applicable law to use the service autonomously or to validly give consent, where necessary; - have the capacity to enter into valid contracts; - provide correct and up-to-date information; - have not been excluded or suspended from the service.

Use of the service by minors is permitted only with the consent and under the responsibility of the parent or holder of parental responsibility.

Access requires creating an account via email and password or via social login (Google, Apple). The user must:

- keep credentials confidential; - promptly report any unauthorised access; - provide truthful and up-to-date data.

The provider is not responsible for damage resulting from improper use of credentials by the user or third parties.

The user may create a personal profile and one or more dog profiles. Dog profiles may be made accessible via link or QR code without authentication. The user is responsible for the information entered and for the choice to share dog profiles publicly.

The user may publish posts, stories, comments, community questions, geolocated reports, chat messages and other content. By publishing, the user guarantees that they hold the rights to the content or have authorisation and that they do not violate third-party rights or applicable laws.

By publishing content, the user grants the provider a non-exclusive licence necessary for the provision, publication, moderation and operation of the service, as well as for the display, sharing and promotion of the service within the platform, according to the methods provided by the service itself.

The licence is limited to the period during which the content remains published on the service. In case of account closure, the provider proceeds to remove or anonymise content according to technical procedures and legal obligations. The licence does not extend beyond what is strictly necessary to complete such operations and to comply with legal obligations, security requirements or abuse prevention, within the limits permitted by law and the Privacy Policy.

It is prohibited to publish content that:

- is unlawful, defamatory, offensive, threatening or discriminatory; - incites hatred, violence or self-harm; - constitutes harassment, spam or fraud; - violates third-party intellectual property or privacy rights; - contains third-party personal data or information that the user has no right to share; - is false or misleading, including in geolocated reports.

The provider reserves the right to remove content and to suspend or close accounts in case of violation, including on the basis of user reports and automatic checks.

The platform offers individual chat, community chat and reporting tools. The user may block other users and report inappropriate content. Reports are examined by the provider according to internal procedures; no specific outcome is guaranteed.

Geolocated reports (e.g. dangers, poisoned baits) are for preventive and informational purposes. In case of real suspicion, the user must contact the competent authorities. The provider does not verify the accuracy of reports and is not liable for damage resulting from their use.

Map data (clinics, dog areas, stores) is provided by third parties (e.g. Google). The provider does not guarantee completeness, accuracy or availability of the indicated services. The user must verify opening hours and conditions before visiting.

The "Safe Walk" feature allows recording the route and receiving alerts about nearby reports. The service does not constitute an emergency or active surveillance service. It does not guarantee interventions, rescue, prevention or absence of dangers. Operation depends on GPS, connectivity, provider availability, battery, device permissions and timeliness of user reports.

The provider does not guarantee: (i) position accuracy; (ii) timeliness of alerts; (iii) completeness of reports; (iv) absence of dangers in unmarked areas. The user uses the feature at their own risk and must not rely on it exclusively for their own or their animal's safety.

The service includes features based on artificial intelligence (e.g. Ask Bia, toxicity check, AI dog profile, training video analysis). These features:

- are for informational purposes and do not replace the advice of veterinarians, trainers or other professionals; - provide "as is" indications, without guarantees of completeness or accuracy; - may be incomplete or incorrect.

The user must not rely exclusively on AI responses for decisions regarding the dog's health, safety or behaviour. In case of doubt, they must consult a veterinarian or qualified professional. The provider is not liable for decisions or actions based on AI feature results.

Subscriptions and in-app purchases (e.g. Club, training) are managed through the stores (App Store, Google Play) and, where applicable, through RevenueCat. The user must comply with the store conditions.

Subscriptions may provide for automatic renewal, unless cancelled by the user via their App Store or Google Play account, according to the rules of the store used.

Cancellation prevents subsequent renewals but, unless otherwise provided by the store or applicable law, does not immediately interrupt access to already purchased premium features, which remain available until the end of the current billing period.

Refunds, revocations, reactivations and purchase restoration are subject, primarily, to the conditions of the store through which the purchase was made, without prejudice to any inalienable rights under the law.

The provider reserves the right to modify, suspend or discontinue premium features, with notice where reasonably possible.

The service uses third-party services (e.g. Google, OpenAI, payment providers, notification services). The provider does not control such services and is not liable for interruptions, errors or changes by third parties. Service availability and performance also depend on such providers.

The provider may take proportionate measures, including removal or limitation of content visibility, temporary suspension of the account or closure thereof, when it detects violations of these Terms, legal obligations, third-party rights, risks to platform security or abusive, fraudulent or potentially harmful conduct.

Where reasonably possible, the provider may inform the user of the measures taken and the reasons, except where such communication is not appropriate for security or abuse prevention reasons or legal obligations.

The user may report content and block other users. Reports are examined according to internal procedures; no specific outcome is guaranteed.

The Amico Fido trademark, logo, texts, design and software of the service are owned by the provider or licensed. It is prohibited to use them without written authorisation, as well as to copy, modify, reverse engineer or use the service for unauthorised purposes.

The provider undertakes to provide the service with due diligence, but does not guarantee uninterrupted availability. Interruptions may occur for maintenance, updates or force majeure. The provider may modify service features with notice where reasonably possible.

To the extent permitted by law, the provider is not liable for indirect, consequential, punitive or data or profit loss damages. The provider's total liability, where applicable, is limited to the amount actually paid by the user in the last twelve months for the service.

No provision of these Terms excludes or limits the provider's liability in cases where the law does not permit it, such as, by way of example, wilful misconduct, gross negligence, personal injury, death or product liability.

The provider is not liable for: (i) content published by users; (ii) accuracy of geolocated reports; (iii) AI feature results; (iv) availability or accuracy of third-party data; (v) damage resulting from improper use of the service or violation of the Terms.

The user undertakes to indemnify the provider, within the limits permitted by law, from claims, damages and costs arising from content uploaded by the user, from violations of these Terms, from violations of third-party rights or from unlawful use of the service attributable to the user.

The user may close their account at any time through the functions provided in the app, with password confirmation. Upon closure, content associated with the account is deleted or anonymised according to technical procedures and legal obligations. Some data may be retained for legal obligations, security or abuse prevention.

After deletion, the account cannot be restored. Active subscriptions remain governed by store conditions until natural expiry.

The provider may modify these Terms. Substantial changes will be communicated by appropriate means (e.g. in-app notification, email). Continued use after the changes take effect constitutes acceptance. If the user does not accept, they may cease use and close their account.

These Terms are governed by Italian law, without prejudice to the application of any mandatory more favourable provisions of the law of the country of residence of the user qualifying as a consumer.

For any dispute relating to the interpretation, performance or validity of these Terms, the court of the place of residence or domicile of the consumer shall have jurisdiction, where provided by applicable law. In other cases, the exclusive competent court shall be that of Lugano.

For questions about these Terms or the service:

Email: pietropetrocchi@protonmail.com Address: Maestri Comacini 29B, Morbio Inferiore, 6834, Switzerland

For technical support and app information, the user may use the channels indicated in the application.